Shipping, returns, and order support.

Orders ship to the address provided during checkout. Available shipping methods, rates, and estimated delivery windows are displayed before checkout is completed.

Order processing begins after payment is authorized and the order is confirmed. Processing and carrier timelines may vary during launches, holidays, weather disruptions, or high-volume periods.

Customers are responsible for entering a complete and accurate shipping address. If you notice an address issue after ordering, contact support as soon as possible.

Because personal-care products can be opened or used, return eligibility depends on the condition of the item and the details of the order.

Contact support with your order number before sending anything back.

If an item arrives damaged, missing, or incorrect, email support with your order number and photos of the package and item so the issue can be reviewed.

Approved refunds are returned to the original payment method when possible. Bank or card processing times may vary after a refund is issued.